Refund Policy
Last updated: 3 August 2025
Thank you for shopping at Kimi. We hope you love your purchase! If you're not fully satisfied, here's how we can help:
1. Return Eligibility
We accept returns only if:
-
The product is damaged, defective, or wrong item received
-
You contact us within 48 hours of delivery
-
The product is unused, with original tags and packaging
We do not accept returns for:
-
Size or color issues (please check the size chart carefully before ordering)
-
Products on sale or discount
-
Personal hygiene items (e.g., innerwear)
2. Refund Process
If approved, we offer refunds in the form of:
-
Store credit/coupon (for faster processing)
Once we receive and inspect your returned item, we’ll notify you of the approval status within 3–5 working days.
3. Return & Exchange Shipping
-
Customers must bear the shipping and courier charges in any case of return or exchange
-
To initiate a return or exchange, email us at shopkimi.in@gmail.com with order details and a clear photo/video of the issue
4. Exchanges
We offer product exchange for eligible cases. Exchange requests must be made within 48 hours of delivery and follow the same return conditions.
5. Cancellation Policy
Orders can only be cancelled within 1 hour of placing them. Once dispatched, cancellation is not possible.
6. Contact Us
Need help with your order or refund?
📩 Email: shopkimi.in@gmail.com